FAQ

We provide a wide selection of kitchen taps to suit various needs and styles, including 2, 3, and 4 Tap Hole Kitchen Taps, Belfast & Butler Kitchen Taps, Black Kitchen Taps, Brass Kitchen Taps, Bronze Kitchen Taps, and Brushed Finish Kitchen Taps. We also offer innovative Boiling Water Taps for added convenience.

Yes, we have an extensive range of bathroom products including Back to Wall Toilet Units, Back to Wall Toilets, Basins, Bath Panels, Bathroom Furniture, Bathroom Towel Radiators, Bidets, and Accessories & Mirrors. Check our sale section for special offers on selected items.

We offer stylish and efficient heating solutions including Anthracite Grey Radiators, Brass Radiators, and Bathroom Towel Radiators to complement your interior design while providing optimal warmth.

You can create an account during the checkout process by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and expedite future purchases.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for dispatch.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All payments are processed through encrypted channels to ensure your financial information remains protected.

Absolutely. We use industry-standard encryption technology to protect your payment details and ensure secure transactions. We do not store your complete payment information on our servers.

We offer two delivery options:

• Standard Shipping: via DHL or FedEx, delivered within 10-15 days after dispatch (£12.95)
• Free Shipping: via EMS for orders over £50, delivered within 15-25 days after dispatch
> All orders are processed and carefully packed within 1-2 working days before dispatch.

We ship worldwide but are currently unable to deliver to Asia and some remote locations. If you have specific questions about delivery to your region, please contact our support team.

Once your order has been dispatched, we will provide you with a tracking number via email. You can use this number to follow your package’s journey right to your doorstep.

We want you to be completely satisfied with your purchase. If you’re not happy with your item, you may return it within 15 days of receipt for a refund or exchange, provided it is in its original condition and packaging.

Please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We will guide you through the process and provide return instructions.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

For brushed finish taps, we recommend regular cleaning with a soft cloth and mild soap solution. Avoid abrasive cleaners or scouring pads that could damage the finish. Dry thoroughly after cleaning to prevent water spots.

Our products are designed for straightforward installation, though we recommend professional installation for optimal results, particularly for plumbing and electrical items. Most products come with installation instructions.