Privacy Policy

Last Updated: 20 May 2023

At Vado Shop, we believe in transparency and are committed to protecting your privacy and personal information. This Privacy Policy explains how bathroomdesignsale.com (“we,” “us,” or “our”) collects, uses, shares, and safeguards your data when you visit our website, make a purchase, or interact with our services. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected during your visit:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details (processed securely via our partners; we do not store full card details).
• Order Information: Products purchased (e.g., Brushed Finish Kitchen Taps, Anthracite Grey Radiators), order value, and transaction history.
• Technical Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
• Communication Data: Correspondence with our customer support team via email (e.g., [email protected]).

2. How We Use Your Information

Your data is used to provide and improve our services, with a focus on security and customer experience:

• To process and fulfil your orders, including shipping and customer support.
• To communicate with you about orders, products, promotions, and updates (with your consent where required).
• To enhance website functionality, personalise your experience, and analyse trends to improve our product range (e.g., highlighting popular items like Boiling Water Taps or Bathroom Furniture Sale).
• To prevent fraud and ensure transaction security, in line with PCI DSS standards.

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal data. We may share information with:

• Payment Processors: Trusted partners like PayPal, Visa, MasterCard, and JCB, solely for transaction processing.
• Shipping Providers: To deliver products to your location (global excluding Asia and remote areas).
• Service Providers: Companies that assist with website operations, analytics, and marketing, under strict confidentiality agreements.
• Legal Compliance: If required by law or to protect our rights, safety, or property.

4. Data Storage and Security

Your data is stored securely and retained only as long as necessary for business or legal purposes:

• Storage: Data is stored on secure servers with access limited to authorised personnel.
• Security Measures: We implement SSL encryption, tokenization for payments, and comply with PCI DSS standards. Regular monitoring is conducted to prevent unauthorised access.
• International Transfers: As a global business, data may be processed outside your country of residence, but we ensure adequate protection through safeguards like GDPR-compliant agreements.

5. Your Rights

Depending on your location (e.g., UK GDPR, EU GDPR, or other regulations), you have rights regarding your personal data:

• Access and Correction: You can request access to or correction of your data.
• Deletion: You may ask us to delete your information, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time.
• Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as shopping cart and checkout processes.
• Analytical Cookies: Help us understand how visitors use our site (e.g., pages viewed for products like Belfast & Butler Kitchen Taps).
• Marketing Cookies: Used to display relevant ads based on your interests, with your consent.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy to reflect changes in practices or regulations. The revised version will be posted on this page with an updated “Last Updated” date.

8. Contact Us

Vado Shop – Where design meets functionality, and your privacy is respected.